Hey all,
It's the time for another update on how our game-balancing mechanism, security, fairness measurements!
Security measures:
-Update on anti-cheat system
-More frequent randomized player sampling
-Full log on player's inventory changes (location, health, hunger also included now!)
-Auction house items are now closely monitored for any boosting related items. (eg: obvious too low/high price paid)
Game-balancing measures:
-PTR launches will happen more for players to test our new contents and provide feedbacks
-Planning to get more external tester to test game difficulty on progressing and certain item obtaining.
-Adding in more casual armor/weapon drops from mobs
-Adjusting stats for certain armor drops from mobs.
-Scaling armor stats with difficulty of obtaining and the stats of the boss
-Planning on removing health from all weapons
-Planning on different pieces of a armor stats contains different stats
Logs:
-We will be saving logs on external soft-drive/hard-drive and on cloud servers.
-Certain logs will be removed periodically for better server performance.
-Logs including: punishment records, player profiles, island profiles will be permanently kept for purposes such as: Ban appeals, global pardon, false punishments ...etc (So in case you appeal in 1 year of time, we still would have kept your record if found innocent :D)
-Purged logs from beta 1.30 before
Fairness:
-more than 100 bans were issued during the past week related to unfairness (eg: boosting)
-more than 50 bans were issued by staff due to hacked client usage/unfair advantages in-game
-Tickets are now dealt within 12 hours of creation
-Ban appeals are now dealt within 5 hours of request
-Guidelines issued to all member of staff regarding issuing punishments to players
Policy Changes:
After reviewing current policy in-game, discord server, online store, forum we are making a few changes;
-Refund policy applies to all product received but not used within 48 hours (eg un-used bombs, un-used fairy tokens, un-used boosters)
-Items not eligible for refund (experience)
-If you bought a rank and the play time after the purchase is not more than 15 minutes, you are eligible for a refund
-Any charge back without providing valid reasons may be punished.
-Any fraud/scam/ attempt to lie in order to receive extra item will be punishment harshly.
-Any scams reported in-game with enough evidence such as screenshots, recordings will be taking into account and investigated fairly.
Admin
Inno-dev